Move beyond the limitations of traditional surveys and customer experience research.
We expand relationships with your customers to help you find the insights that matter most.
/ THE BASIS PLATFORM
Understand who your customers are, how they feel, and what you can do to improve their experience.
Customers’ expectations are always increasing. Knowing how their needs evolve over time ensures your relationship will continue to grow. Basis integrates the fields of research, data analytics, and experience design to reengineer the way you connect with your customers.
Hear Your Customer’s Voice
An enduring relationship is created by deeply understanding who your customers are and how they feel towards you.
Discover the Values that Define Their Experience
Know which of the many service experiences your customer’s care about.
Speak and Relate to Customers in Their Way
Personalize your relationship by communicating with customers in their tone and voice about the experiences they value.